We want you to be completely happy with your purchase. If for any reason you are not satisfied, please refer to our Return & Exchange Policy, within 90 days of the purchase or order delivery date.
1. 90-Day Return & Exchange Policy
A. The following reasons are covered by our 90 Day Full Coverage Return/Exchange Policy.
(MyFaceBoxer is responsible for return postage fees, and replacement fees)
- The product received does not match your customization on our website.
- Open lines ●broken ●stained ●unclear pictures rendering or lettering if your photos uploaded to our website are of high pixels or resolution.
- Wrong or mismatched size.
- Please note: We will only exchange the item(s) for the same product, or for the item(s) of equal or lesser value.)
B. The following reasons are covered by our 90 Day Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Shipping fees are not refundable.)
- You chose the wrong size for the products.
- Please note: Made-to-order personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
C. The following reasons are NOT covered by our 90 Day Return Policy, and we are not liable for these issues.
- Personal Reasons due to personal taste, changed mind, etc., as the made-to-order personalized Products are of one kind, cannot be restocked or sold out.
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your MyFaceBoxer product. These chemicals include, but are not limited to, Pools, Hot Tubs, and Spas.
- Products are damaged by misuse, mishandling, or poor maintenance. Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
- Coupon code or gift card; Gift or packaging material of $0.
- Products that exceed the return processing time limit (90 days since the order delivery).
2. How to prepare a return?
STEP 1: Please CONTACT US by clicking the chat icon in the bottom right corner with the requested info. below.
We require all the information below to proceed with reviewing your request:
- Order Number
- Item Name or Item# or SKU and its quantity
- Reason & Exchanged Item(s)
- Please attach clear photos for items with quality Issue
Kindly note that for quality issues, make sure to have your photos focus on the item’s label (item # on the small plastic bag) and problem detail. Failure to do so will result in a delay in processing your request. You'll be able to attach the pictures when you CONTACT US by clicking the chat icon in the bottom right corner.
STEP 2: Please follow the instructions provided by our Customer Care Team.
Once we receive your return request, our Customer Support Team will review it and check on the problem issues. We will then reply to your email by offering a resolution or return service within 24-48 hours.
Please note:
- In order to ensure that your return is successful, please get our Customer Support Team's confirmation before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our logistic department will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you should not return items by sending them to the shipping address on the package.
- If you sent your return to a wrong address and if you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.
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The returned item must be unworn and in original condition, in the small plastic bag with the SKU (item#) and appropriate protective packaging.
- Coupon codes expires after use and cannot be restored after return.
4. Cancellation Policy:
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase before shipping, your order is subject to a 30% restocking fee if your order has already been put into production.
- Orders that have already been “Packaged”, “Ready to Dispatch” or those have been “Shipped” cannot be modified or canceled, as the orders may have been collected by the carrier and couldn't retrieved. Our customer service will give you a reply or confirmation after checking your order's latest status.
MyFaceBoxer serves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Care.